Performance - Secrity - Vendor

Monitoring and Performance Management: To detect problems, guarantee service availability, and make data-driven decisions for enhancements, it is imperative to continuously monitor IT services and performance indicators.

Security and Compliance: Maintaining IT services also entails making sure that data and systems are secure and that pertinent laws and guidelines are followed.

Vendor management: Companies frequently depend on outside suppliers to provide them with specific IT services or parts. An essential component of IT service management is overseeing these vendor relationships and making sure they adhere to service level agreements (SLAs).

ITIL Framework: A lot of businesses base their IT service management procedures on frameworks like the Information Technology Infrastructure Library (ITIL). A collection of best practices and guidelines encompassing many facets of service strategy, design, transition, operation, and improvement are provided by ITIL for ITSM.