Remote Support - Online Assistance: Providing support and troubleshooting services remotely, either through phone, chat, or remote desktop access.
Upgrades and Enhancements - Hardware Upgrades: Advising and implementing upgrades to improve system performance, such as upgrading RAM, adding storage, or replacing outdated components; Software Enhancements: Upgrading software applications to leverage new features and improvements.
Documentation and Reporting - Record-Keeping: Maintaining records of repairs, configurations, and changes made to the system; Reporting: Providing clients or organizations with reports on the status of their IT infrastructure and recommendations for improvements.