Service operation: This is the administration of IT services on a daily basis. In order to make sure that services are provided and supported efficiently, it involves tasks like incident, issue, change, and ongoing monitoring.
Continuous Service Improvement (CSI): In this stage, the caliber of IT services is continuously evaluated and enhanced. It include determining what needs to be improved, implementing changes, and assessing the results of those changes.
IT Service Desk: The service desk, which acts as a single point of contact for users and IT support, is an essential part of IT service management. In addition to managing issues and service requests, the service desk is in charge of offering general assistance and information.
Available Service Sub Categories inService Desk - Operation - Improvement
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