Diagnosis and Troubleshooting - Identifying Issues: Technicians assess and identify problems with computers, laptops, servers, and other IT equipment; Troubleshooting: They use various diagnostic tools and techniques to pinpoint the root cause of hardware or software malfunctions.
Hardware Repair - Component Replacement: Repairing or replacing faulty hardware components such as hard drives, RAM, motherboards, power supplies, etc; Peripheral Devices: Repairing or replacing external devices like printers, scanners, and other accessories.
Software Maintenance - Operating System Updates: Ensuring that operating systems (e.g., Windows, macOS, Linux) are up to date with the latest security patches and updates; Application Updates: Managing and updating software applications to ensure they function correctly and have the latest features; Antivirus and Security Software: Installing, updating, and maintaining security software to protect against viruses, malware, and other cyber threats.